Hasp Key not found
Unable to Access HASP SRM RunTime Environment (H0033)
Cannot Access Hasp Key BL
Hasp Login to Default Feature Failed
Feature Has Expired (H0041)
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1. Hasp Key not found
a. The dongle is not plugged into the USB port.
When you get the license of the program, the program is delivered to you with a USB dongle.
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b. It may be that the dongle driver installation process is still in the background.
If the dongle is installed but the lock is not lit, the dongle drivers may still be installed.
Wait for the lock drivers installation process to complete.
You can also remove the lock and plug it into another usb port.
The lock light will turn on when the installation process is complete.
c. Dongle is installed but the lock still does not light
Another USB device may be conflicting with the dongle.
Remove other devices.
Try running the program again.
d. Your ports are working and still the same error pops up
If your ports are working and you still get the same error, the lock driver may be out of date or disabled.
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Some virus programs prevent such programs from being installed. In order to avoid such a problem, it is recommended to disable the virus program before starting the lock driver installation.
e. The firmware has been installed successfully but the lock is still not lit.
The lock may be broken. Report the problem to the ideYAPI Technical Support service. You can replace the broken lock with a new one.
2. Unable to Access HASP SRM RunTime Environment (H0033)
Write services.msc on Windows/ Start Menu/Run line and press Enter.
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The Services dialog will open. Find the Sentinel License Manager line in the list.
Sentinel Local License Manager line is missing
Firmware needs to be installed.
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Run the HASPUserSetup file inside the folder.
b. Driver service is not running or stopped.
Running service will appear as below. The word Working appears in the Status column .
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Click the right mouse button on the service. When you click the Start line, the service status will be running.
c. Driver service still not running or stops after running
Open the internet browser.
In the address line type http://localhost:1947 and press Enter.
The Admin Control Center Help window will open. This window contains information about the dongle.
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Remove all Hasp related programs from the Add / remove programs section of the control panel.
Restart the computer.
Temporarily disable the virus program.
Do the HASP setup again.
Restart the computer.
Make the virus program active again.
Check if the service is running. If the service is running, the problem has been resolved.
3. Cannot Access Hasp Key BL
The dongle may be broken. Report the problem to the ideYAPI Technical Support service.
4. Hasp Login to Default Feature Failed
This problem occurs when you try to run the version 5 that is not compatible with the 7 version with the dongle installed. Install version 5 compatible with the dongle for version 7.
5. Feature Has Expired (H0041)
This problem occurs with time-defined hardware locks. The dongle has expired.
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