I get a hasp error while running the ideCAD. What should I do?

  1. Hasp Key not found

  2. Unable to Access HASP SRM RunTime Environment (H0033)

  3. Cannot Access Hasp Key BL

  4. Hasp Login to Default Feature Failed

  5. Feature Has Expired (H0041)


1. Hasp Key not found

a. The dongle is not plugged into the USB port.


When you get the license of the program, the program is delivered to you with a USB dongle.

  • The dongle must be plugged into one of the USB ports before the program runs.

  • If the dongle is not installed, insert the lock and wait for the light of the lock to turn on.

  • The lock light should be on (example shown in screenshot). When the light turns on, run the program again.

  • If the lock is not lit, test your lock on other ports on the computer to see if the USB port where the lock is attached is defective.

The dongle is only granted to users who purchased a usage license. If you want to use the program for trial purposes, you can install the demo version of the program that does not require a hardware lock.

You can download our free demo programs from our website below.

https://www.idecad.com/portfolio-type/free-trial-version/en

b. It may be that the dongle driver installation process is still in the background.

If the dongle is installed but the lock is not lit, the dongle drivers may still be installed.

  • Wait for the lock drivers installation process to complete.

  • You can also remove the lock and plug it into another usb port.

  • The lock light will turn on when the installation process is complete.

c. Dongle is installed but the lock still does not light

Another USB device may be conflicting with the dongle.

  • Remove other devices.

  • Try running the program again.

d. Your ports are working and still the same error pops up

If your ports are working and you still get the same error, the lock driver may be out of date or disabled.

Download the zip file from the link below and unzip it to the folder.

https://download.idecad.com.tr/download/Sentinel_LDK_Run-time_setup.zip

Run the HASPUserSetup file inside the folder.

Some virus programs prevent such programs from being installed. In order to avoid such a problem, it is recommended to disable the virus program before starting the lock driver installation.

e. The firmware has been installed successfully but the lock is still not lit.

The lock may be broken. Report the problem to the ideYAPI Technical Support service. You can replace the broken lock with a new one.

2. Unable to Access HASP SRM RunTime Environment (H0033)

  • Write services.msc on Windows/ Start Menu/Run line and press Enter.

  • The Services dialog will open. Find the Sentinel License Manager line in the list.

Sentinel Local License Manager line is missing

Firmware needs to be installed.

Download the zip file from the link below and unzip it to the folder.

https://download.idecad.com.tr/download/Sentinel_LDK_Run-time_setup.zip

Run the HASPUserSetup file inside the folder.

b. Driver service is not running or stopped.

Running service will appear as below. The word Working appears in the Status column .

The stopped service will appear as below. The status column appears blank.

Click the right mouse button on the service. When you click the Start line, the service status will be running.

c. Driver service still not running or stops after running

  • Open the internet browser.

  • In the address line type http://localhost:1947 and press Enter.

  • The Admin Control Center Help window will open. This window contains information about the dongle.

  • If you are getting the page did not display error message, port 1947 may be blocked.

  • Check if port 1947 is blocked in the Windows firewall. Unblock port 1947.

  • Some security programs may have blocked the Hasp program or port 1947. In the security program, disable the program c: \ Windows \ system32 \ hasplms.exe and / or port 1947.
    Check if port 1947 is being used by other software.

  • Turning the computer off and on may solve the problem.

Trying the following actions in order may fix the problem:

  • Remove all Hasp related programs from the Add / remove programs section of the control panel.

  • Restart the computer.

  • Temporarily disable the virus program.

  • Do the HASP setup again.

  • Restart the computer.

  • Make the virus program active again.

  • Check if the service is running. If the service is running, the problem has been resolved.

3. Cannot Access Hasp Key BL

The dongle may be broken. Report the problem to the ideYAPI Technical Support service.

4. Hasp Login to Default Feature Failed

This problem occurs when you try to run the version 5 that is not compatible with the 7 version with the dongle installed. Install version 5 compatible with the dongle for version 7.

5. Feature Has Expired (H0041)

This problem occurs with time-defined hardware locks. The dongle has expired.


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